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Policies & Procedures
  • All services are payable in advance or at the time of your session. All purchases are non-refundable

  • Reservations are required to guarantee a spot in our group classes. Sign up in advance by contacting
    The Pilates Institute via e-mail, text, or phone. Private or semi-private instruction always requires an appointment.

  • The Pilates Institute has a 24 hour cancellation policy. Honor it by contacting us via e-mail, text or phone within 24 hr of your class. If you fail to show up to your class/session or if you cancel with less than 24 hrs notice you will be charged the full price of your session to cover studio fees and the cost of your instructors time.

  • All private session and group class purchases expire within 3 months of purchase. Any unused sessions at the end of the expiration period will be forfeited.

  • Services are transferable unless otherwise noted. If you can not make your appointment, a friend or family member may appreciate an opportunity to take your class/session. In such an event we appreciate the courtesy of advance notice for preparation purposes.

  • Turn off your cell phone or place it on vibrate while in the studio. If you must take a call please do it outside the studio.

  • As a courtesy to others please do not wear perfume. Lotion is discouraged as well due to the possibility of slippage on the equipment and potential for injury.

  • Arrive to your lesson on time, as classes are a maximum of 55 minutes. If you are late the lesson will still end at the scheduled time.

  • Workout clothes, appropriate pants, shorts and workout skirts that allow for freedom of movement during your workout

 Please download and print your New Student Form Here

Thank you for choosing The Pilates Institute and we look forward to helping you reach your personal health and fitness goals.

37 Henry Street  Suite #202  Saratoga Springs, NY  | 518-369-6623

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